Clinical Care Biotech

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1. INFORMATION WE COLLECT

We collect different information depending on which services you use:

All Customers

Name, email address, phone number
Delivery address
Payment card details (processed securely via payment providers)
Purchase history
IP address and device information
Cookie data (see our Cookie Policy)

2. HOW WE USE YOUR INFORMATION

We use your personal data to:

Process and fulfil your orders
Send order confirmations and updates
Provide customer support
Comply with legal and regulatory obligations
Prevent fraud and maintain security
Send marketing communications (where you've consented)
Improve our services

For laboratory testing specifically, we also use your data to:

Verify eligibility for testing services
Process samples and deliver results
Meet healthcare regulatory requirements
Provide clinical governance where required

3. LEGAL BASIS FOR PROCESSING

We process your personal data under UK GDPR on the following bases:

Contract: To fulfil your orders and provide services
Legal obligation: To comply with laws and regulations
Legitimate interests: For fraud prevention, security, and service improvement
Consent: For marketing communications
Healthcare purposes: For processing health data in laboratory testing (Article 9)

4. WHO WE SHARE DATA WITH

We only share your data with:

Service Providers

Payment processors
Delivery and logistics companies
IT and hosting providers
Email service providers

For Laboratory Testing

Our laboratory testing platform provider
UKAS-accredited laboratory partners
Regulatory authorities (where legally required)

We do not sell your personal data.

5. INTERNATIONAL TRANSFERS

Some of our service providers (such as our e-commerce and email platforms) may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place. Your health data from laboratory testing remains within the UK.

6. DATA RETENTION

We keep your personal data for:

Purchase records: 6 years (UK tax requirements)
Laboratory test results: 6 years
Marketing preferences: Until you withdraw consent
Account information: While your account is active plus 6 years

7. YOUR RIGHTS

Under UK GDPR, you have the right to:

Access your personal data
Rectify inaccurate information
Erase your data (subject to legal retention requirements)
Restrict processing
Data portability
Object to processing
Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at enquiries@clinical-care.co.uk

8. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal data, including:

Encryption of data in transit and at rest
Access controls and authentication
Regular security assessments
Staff training on data protection

9. COOKIES

Our website uses cookies as described in our separate Cookie Policy. You can manage your cookie preferences through the cookie settings on our website.

10. CHILDREN

Our services are not intended for children under 16. We do not knowingly collect data from anyone under this age. Laboratory testing services may have higher age restrictions.

11. MARKETING

Where you have consented, we may send you marketing communications about our products and services. You can unsubscribe at any time by:

Clicking the unsubscribe link in any marketing email
Contacting us at enquiries@clinical-care.co.uk

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through our website.

13. COMPLAINTS

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113

14. CONTACT US

For any questions about this Privacy Policy or how we handle your personal data:

Email: enquiries@clinical-care.co.uk
Address: Clinical care Biotech Ltd Ltd, 7 St Faiths Road, Alcester, Warwickshire B49 6AG

This Privacy Policy complies with UK GDPR and associated data protection legislation.

UK Medical Disclaimer Policy

UK MEDICAL DISCLAIMER POLICY

Medical Testing Disclaimer Policy

Last Updated: 1st May 2026

Important Notice About Our Products and Services

Rapid Diagnostic Test Kits

All rapid diagnostic test kits sold by Clinical Care Biotech Ltd and Easy2test are:

CE/UKCA marked and listed under MHRA for sale in the UK to health professionals or are authorised for self-testing where applicable.
For preliminary screening purposes only
Not a substitute for professional medical diagnosis
Subject to false positive and false negative results

Laboratory Testing Services

Our laboratory testing services:

Provide health markers and indicators only
Do not constitute medical diagnosis
Require clinical interpretation by qualified external healthcare professionals
Should not be used as the sole basis for medical decisions

Regulatory Status

Rapid Test Kits: We are a distributor of In Vitro Diagnostic (IVD) medical devices. Under UK MDR 2002, liability for product performance rests with the manufacturer. We are a distributor.

Laboratory Services: All testing is carried out by independent laboratories accredited by UKAS to ISO 15189 standards. We act solely as a facilitator of testing services and are not a clinical service provider. Results are provided for informational purposes only and do not constitute a medical diagnosis. You should always consult a qualified healthcare professional before making any medical or lifestyle decisions based on your results.

Test Limitations

Accuracy Limitations

No test is 100% accurate
Results can be affected by sample quality, timing, medications, and individual variation
Manufacturer accuracy claims are based on controlled clinical studies

Clinical Limitations

Results indicate probability, not certainty
Negative results do not guarantee absence of conditions
Positive results require clinical confirmation
Incubation periods may affect detection

Your Responsibilities

By using our products or services, you acknowledge that:

You will consult appropriate healthcare professionals for medical advice
You understand test limitations
You will not rely solely on test results for medical decisions
You will seek immediate medical attention for concerning symptoms regardless of test results

Medical Emergency

If you have symptoms of a medical emergency, call 999 immediately. Do not wait for test results.

Age Restrictions

Rapid test kits: Minimum age 18+
Laboratory testing: Generally 18+
Parental consent does not override these restrictions

Results Interpretation

What We Provide:

Test results
Reference ranges where applicable
General information about what markers could indicate

What We DON'T Provide:

Medical diagnosis
Treatment recommendations
Personalised medical advice
Prognosis or risk assessment

Follow-Up Actions

For Abnormal Results:

Don't panic - many factors can affect results
Contact your GP or healthcare provider
Bring your results report to your appointment
Follow professional medical advice

For Normal Results:

Still consult a doctor if you have symptoms
Results are a snapshot in time
Regular health check-ups remain important

Liability

In accordance with UK consumer law:

We ARE liable for:

Providing products that match their description
Ensuring products are of satisfactory quality
Death or personal injury caused by our negligence

We are NOT liable for:

Manufacturer defects in test kits (manufacturer liability under IVD Regulation)
Laboratory analytical errors beyond our control
Consequences of delayed results
Actions taken without medical consultation
Misuse of products
Failure to follow instructions

Complaints and Adverse Events

Adverse Events, Product complaints and Clinical Concerns: enquiries@clinical-care.co.uk

Data Protection

Test results are sensitive personal data. See our Privacy Policy for how we protect your information.

Contact Information

Clinical Care Biotech Ltd Ltd Company No: 16187992 Email: enquiries@clinical-care.co.uk

For medical advice, always consult a qualified healthcare professional.

Returns Policy

Return & refund policy
We are committed to providing high-quality products and customer satisfaction. Please read our returns and refund policy carefully to understand your rights and obligations.

Eligibility for Returns

• Time Frame: Returns must be initiated within 30 days from the date of delivery.

• Condition: Products must be unused, undamaged, and in their original packaging. Any seals must be intact.

• Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required for all returns.

Non-Returnable Items

• Products marked as "Final Sale" or "Non-Returnable" on the product page.

• Used or altered products.

• Products without original packaging or with damaged packaging.

• Custom-made or personalised products.

Return Process

- Initiate Return: Contact our customer service team at info@newfoundland.io to initiate a return. Provide your order number, reason for return, and any supporting documentation or images.

- Return Authorisation: Once your return request is approved, you will receive instructions on how to return your goods. You will be required to send your item(s) to the following address.

Clinical care Biotech Ltd

Returns Authority

7 St Faiths Road

Alcester

Warwickshire

B49 6AG

Please note that items sent back to us without first requesting a return will not be accepted.

Packaging: Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Please include your name and order number.

Return Shipping Costs

- Customers are responsible for covering the cost of return shipping.

- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Inspection and Refund

- Inspection: Upon receiving the returned item, we will inspect it to ensure it meets our return conditions. If the item is not eligible for return, we will notify you and arrange to ship the item back at your expense.

- Refund: If the return is approved, we will process a refund to your original payment method within 7-10 business days. The original shipping cost is non-refundable.

Damaged or Defective Items

- If you receive a damaged or defective item, please contact our customer service team within 5 days of delivery. Provide your order number, a description of the issue, and any supporting photos or videos.

- We will arrange for a replacement or issue a full refund, including return shipping costs, for damaged or defective items.

Exchanges

- We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.

Address Correction Process:

- If the customer realises the error immediately after placing the order, they should contact our customer service team as soon as possible.

- Shipping fees are non-refundable if an order is returned due to an incorrect address provided by the customer.

Contact Information

For any questions or concerns regarding returns and refunds, please contact our customer service team on

enquiries@clinical-care.co.uk

Shipping Policy

Normal Shipping

Royal Mail 48/72 hr Tracked Parcel Service £3.30

Monday to Sunday orders for that day collection must be ordered by 15.00 hrs

If ordered Monday to Wednesday then 48 hours is normal.

If ordered Thursday to Sunday then the weekend can delay parcels.

Royal mail 24/48hr Tracked Parcel Service. £4.50

Monday to Thursday Orders accepted up to 15.00 hrs

Next Day Delivery Monday to Friday Orders must be received by 14.00 hrs

Cost: £6.50
Delivery Time: Orders will be delivered by the next business day after processing
Processing Time: Orders placed after 13:00 GMT will be dispatched the next working day. Orders placed after 13.00 GMT on a Friday will be delivered the following Tuesday.
Coverage: Available for all UK addresses.

Order Processing

Business Days: Our business days are Monday through Friday, excluding public holidays.
Cut-off Time: Orders received by 13.00 GMT will be processed on the same day. Orders received after 13.00 GMT will be processed the next business day.

Delivery Details

Courier Services: We partner with reliable courier services to ensure timely delivery of your medical devices.
Tracking: Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor the status of your shipment.
Delivery Attempts: Our courier will make up to three attempts to deliver your package. If delivery is unsuccessful, the package will be returned to our facility, and you will be contacted to arrange re-delivery or pickup.

Shipping Restrictions

PO Boxes: We do not ship to PO Box addresses.
International Shipping: Currently, we offer worldwide shipping, we pay the duty and delivery times cannot be guaranteed, but are usually 7 to 10 days.

Damaged or Lost Shipments

Damaged Shipments: If your package arrives damaged, please contact our customer service team within 48 hours of receipt. We will arrange for a replacement or refund as necessary.
Lost Shipments: If your package does not arrive within the expected delivery time frame, please contact our customer service team. We will investigate and resolve the issue promptly.

Returns and Exchanges

Please refer to our Returns and Exchanges Policy for information on returning or exchanging medical devices.

Customer Service

For any questions or concerns regarding your order or our shipping policy, please contact our customer service team at e nquiries@clinical-care.co.uk

Privacy Policy

UK Medical Disclaimer Policy

Returns Policy

Return & refund policy We are committed to providing high-quality products and customer satisfaction. Please read our returns and refund policy carefully to understand your rights and obligations.

Shipping Policy

This website uses cookies.

Return & refund policy
We are committed to providing high-quality products and customer satisfaction. Please read our returns and refund policy carefully to understand your rights and obligations.